Menu Close

Policies & Procedures

1. MMTI reserves the full right to change or modify or reschedule the training classes with short notice if the sufficient batch size is not filled or due to any unavoidable circumstances.

2. Following acceptance of the learner’s application by MMTI, the learner shall be contractually bound to pay the full amount of the fees mentioned in the invoice in the manner set out in the enrollment form and in this Contract before the start of the particular training.

3. Payments can be made by cash/Benefit pay or by electronic bank transfer. MMTI must receive the full agreed payment before the course or program begins. The course or program fee includes all materials, unless specified otherwise, and excludes all the other membership or exam fee payable for the respective awarding bodies if any.

4. The learner agrees to keep confidential on all course material supplied to him by the Training Institute. Copyright (If applicable) and all other intellectual property rights in all course materials belong to MMTI. He/She cannot share or sell the materials received from the Institute with others which is considered as a violation.

5. Refund and Cancellation:
  • 5.1. If the Course/Program is cancelled by MMTI, the learner is eligible for a full refund if he/she wishes to withdraw from the training/Program
  • 5.2. Following an enrollment application, there is a cooling period of seven days before the specified start of the registered batch. If the Client informs the Training Institute seven days before the specified start of the registered batch, that he/she wish to cancel a course or program, the Client shall be entitled to a full refund of all fees paid. But Registration fee/Enrollment fee is not refundable.
  • 5.3. If the learner informs MMTI that he/she wish to cancel a course or program after the seven-day period referred to in Clause 5.2 has expired, the Client shall not be entitled for a full refund. MMTI is entitled to deduct the Registration fee/Enrollment fee from the paid amount or 12% of the agreed course fee or BD 50 whichever is higher.
  • 5.4. If the learner informs MMTI that he/she wish to cancel a course or program after the start of the registered batch, the client shall not be entitled for a refund.
  • 5.5. In all the above cases Whatever charges paid towards service charges like VAT, credit card charges etc., will not be refunded.
  • 5.6. Any registrations done with “Special Promotional Offer” will not be considered for refund since the batch size is confirmed and decided with the number of registered candidates.
  • 5.7. The learner can only transfer the paid fee from one course to another by paying the appropriate cancellation charges applicable for the first registered course. In case of not attending any training, he/she can transfer the fee to another person (This transfer of fee to others is applicable on the registrations on any Special Promotional Offer like New year offer, Ramadan offer, Yearend offer only)
  • 5.8. If the learner enrolls for more than one course or program simultaneously, the refund policy for each course or program also runs simultaneously from the date of the initial registration.
  • 5.9. Initial refund requests must be confirmed in writing with genuine and valid reason and a proof. Refunds due will be made within fifteen business days of the initial request.
6. Aspirants can take a FREE RE-TRAINING” once if they fail in any respective exam. This free re-training is allowed only if the training is of the same edition of the course. If there is any change in editions of any course, they will have to pay the “Edition Change Transition Training” charges, if applicable. 7. Any mockup or practice test/software which is mentioned unlimited will have a certain time period to use unlimitedly. For example: For PMP/CAPM mockups will have six months’ time from the date of registration and for CMA (if provided and it depends on the terms and conditions of the original software developer/provider like Gleims, Hock, Wileys etc) will have a duration of six months per part from the date of registration. And within this period, it is unlimited.

  • 7.A: After the mentioned free usage period is over and if the candidate is willing to access for more, it will be treated as paid access. He/She should contact MMTI for the pricing for that paid usage.

8. The learner agrees to grant to MMTI in respect of any course work produced by him during his course a perpetual royalty-free license to copy and display such work for promotional purposes only.

9. The Aspirants should take care of their personal belongings inside or outside the MMTI premises. MMTI will no longer responsible for any lost or theft.

10. The Aspirants should be punctual to their respective classes. More than 20 minutes of late will be marked as absent. There is a minimum 75% of attendance is required to avail the MMTI’s course completion certificate.

11. The learner is fully responsible for his/her course fee. It is 100% learner’s responsibility to claim or avail any kind of subsidy for the course from third parties like Ministry of Labour or Tamkeen. MMTI has nothing to do with the third parties’ approval for the learner. If the application is rejected by the third parties, the learner is responsible to pay the full invoiced amount. MMTI can only help and guide to undergo with the process to claim the subsidy provided by the third parties and the third parties are the final deciding authorities to honor or reject the application.

12. Company’s sponsorship approval should be obtained well before the start of the particular course. If there is any delay of getting the approval from the company, the learner is responsible for his/her course fee. In case of any rejection of sponsorship from the company, the learner is fully responsible to pay the invoiced amount. Any refund or cancellation request should be obtained from the employer’s official letterhead and email.

13. Course completion certificates will be issued at the end of the successful completion of the course after meeting all the required attendance criteria. If the aspirant is looking for a duplicate certificate will be issued at an additional charge only.

14. MMTI requests you to please switch off your mobile phones during the session for the uninterrupted sessions.